As a small business and winery we strive to offer the best possible service and support. There are still limitations to what we can offer and do. We are not Amazon. 

We currently cannot ship to any state except: California, New York.

Shipments of wine must be received and signed for by a person 21 years or older. We recommend having wine shipments sent to a home or office where someone is present during the day to receive packages. This helps avoid re-delivery and returned shipments fees.

The wine ships from California. Shipping time can vary depending on order day, time, and destination. Orders within California normally take 1-2 business days & to New York 4-6 business days. Please be prepared to wait up to 5-14 days to receive your wine. This timeframe is a guideline and doesn't guarantee an arrival time for your wine. The best way to do that is via tracking information emailed to you.


RETURNED Packages and RE-ROUTES:

1. If your package is RETURNED to us and you want your package re-shipped you will be required to pay a $20 return fee + a new shipping charge. Email us at hi@jumbotimewines.com to coordinate the re-ship. We are not made aware of returns until they reach our warehouse, this may happen a week or more after your last failed delivery attempt. You can also opt to get a refund on your shipment minus the carrier return fee and original shipping fee.

2. If you gave us an incorrect address and you need a transit RE-ROUTE please email us at hi@jumbotimewines.com There is up to $20.00 fee per package for incomplete or incorrect addresses given and a re-route of the package is required. Re-routes can happen only while the package is still in transit.

We reserve the right to hold packages if inclement weather poses a risk to the wine. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please reach out to us at hi@jumbotimewines.com if you believe you’ve received a damaged or compromised product from us. 

WINE:

Due to the nature of wine, we don't accept returns. We do offer refunds or replacements for wines lost or damaged during transit. If your wine is damaged please respond to your email order confirmation with photos of the damage, or email us at hi@jumbotimewines.com

MERCH:

We don’t offer refunds, returns, or exchanges. Please reference our size guides on each item before purchase. If items are defective or received in error please email us by responding to your order confirmation. We will provide you with instructions on how to receive a replacement or a refund.